Our mission
To empower organizations to communicate reliably, efficiently, and cost-effectively with their customers and stakeholders.
Celcom Africa, Africa's trusted bulk SMS providerCelcom Africa, Africa's trusted bulk SMS provider
Who is Celcom Africa? A CAK-licensed CPaaS and bulk SMS provider in Nairobi since 2013, serving 10,000+ organisations with SMS, WhatsApp, USSD, and email across Africa.
Who is Celcom Africa? A CAK-licensed CPaaS and bulk SMS provider in Nairobi since 2013, serving 10,000+ organisations with SMS, WhatsApp, USSD, and email across Africa.
99.99%
uptime
50+
Countries
850M+
Vol/Month
<5s
TAT
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Everything you need
Why teams choose Celcom Africa
One African messaging stack - routes, compliance, and delivery tools that work together.
Reliable infrastructure
Built for consistent performance, intelligent routing, and dependable delivery across African networks.
Customer-first solutions
Products designed around real business needs: OTPs, campaigns, USSD self-service, and interactive WhatsApp.
African market expertise
Technology shaped for connectivity realities across the continent, from Nairobi headquarters to 50+ markets.
Secure and scalable
CAK-licensed operations with data-protection practices aligned to Kenya's DPA, plus GDPR-ready controls as you grow.
Developer-friendly APIs
REST APIs, webhooks, and docs for PHP, Python, Node.js and more, so teams ship messaging in minutes.
24/7 Nairobi support
A local team available around the clock by phone, email, and chat, with dedicated account managers for enterprise.
Process
Our journey
- 1
2013 · Founded in Nairobi
Celcom Africa launched in Kenya with a mission to make business messaging accessible and affordable across Africa.
- 2
2015 · East Africa expansion
We established direct carrier connections in Uganda, Tanzania, and Rwanda.
- 3
2016 · SMS API platform
We launched an advanced SMS API so developers could integrate messaging into their applications.
- 4
2019 · USSD and WhatsApp
We passed 5,000 business clients and introduced USSD services and WhatsApp Business API.
- 5
2022 · Continental coverage
Coverage expanded across African markets, with Till and Paybill SMS for M-Pesa merchants.
- 6
2024 · 10,000+ businesses
We now serve more than 10,000 organisations with carrier-grade uptime as a leading African CPaaS provider.
Where it works
Who we serve
From Nairobi fintechs to Lagos retailers - teams across Africa run customer-critical messaging on Celcom every day.
- SMEs and growing brands
- Multinationals and enterprises
- Banks, SACCOs, and fintechs
- Government agencies
- Healthcare and education
- Retail, e-commerce, and logistics
- NGOs and development partners
- Media, hospitality, and agencies
Frequently asked questions
Who is Celcom Africa?
Celcom Africa is a CAK-licensed bulk SMS provider and CPaaS company founded in Nairobi in 2013. We deliver SMS, WhatsApp Business API, USSD, email, and airtime messaging for 10,000+ organisations across 50+ African markets.
When was Celcom Africa founded?
Celcom Africa was founded in Nairobi in 2013. From that Kenyan start we expanded across East Africa and now support organisations in 50+ African markets.
Is Celcom Africa a licensed bulk SMS provider?
Yes. We are a CAK-licensed telecommunications provider offering bulk SMS, SMS API, USSD, WhatsApp Business API, bulk email, and bulk airtime from our Westlands, Nairobi headquarters.
Who does Celcom Africa serve?
SMEs, multinationals, financial institutions, government agencies, healthcare, education, NGOs, and other organisations that need dependable customer communication at scale.
Where can I follow Celcom Africa?
Follow @celcomafrica on Facebook, LinkedIn, X, and YouTube, and @celcom_africa on Instagram and TikTok for product updates and industry news.
Start messaging with Celcom Africa
Open an account for bulk SMS, WhatsApp, USSD, and email, or talk to our Nairobi team about enterprise routes.