SMS Solutions for Government & Public SectorSMS for Government
Citizen alerts, service notices and mass public communication that must arrive even when apps are offline.
Citizen alerts, service notices and mass public communication that must arrive even when apps are offline.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Use cases
How public sector teams use business messaging
Messaging workflows this sector actually runs - then the Celcom product that delivers each one.
Citizen alerts
Weather, security and service disruption notices.
Bulk SMS for citizen alertsService notifications
Licence, tax and appointment reminders.
Transactional SMS for government servicesSelf-service
USSD for status checks without a smartphone.
USSD for citizen self-serviceSender identity
Trusted government sender IDs.
Sender ID for public-sector messaging
Communication workflow
Citizen communication workflow
- 1Enrol / register
- 2Service event
- 3Notification
- 4Self-service
- 5Follow-up
Products
Celcom solutions for public communication
Integration
Connect citizen platforms to Celcom
Registries and service desks trigger SMS or USSD from existing government systems.
- Citizen / registry system
- Celcom API
- SMS / USSD
- Citizen
Why Celcom
Why Celcom for government
- Mass public alerts at national scale
- USSD for inclusive self-service
- Branded sender IDs citizens trust
- API into existing e-government stacks
- Delivery logs for accountability
African markets
Citizens across African markets
Support programmes in Kenya, Ethiopia, Rwanda, Ghana and other markets.
Built for national ICT and e-government standards
Government messaging must meet national ICT authority standards, e-government data requirements, and public accountability expectations. Celcom Africa provides delivery audit trails, secure citizen data handling, and infrastructure aligned with national ICT frameworks and regional data protection laws governing public sector citizen communication.
- E-government messaging API
- Audit-ready delivery logs
- Branded government sender ID
Frequently asked questions
Can we send mass public alerts?
Bulk SMS supports high-volume citizen notifications with delivery reporting.
Can citizens use USSD without a smartphone?
Yes. USSD short codes work on feature phones for status checks and self-service.
Can messages use a government sender ID?
Register branded sender IDs so notices are recognisable and trusted.
Talk to our public sector team
Discuss your citizen communication requirements.