Enterprise Messaging SuiteEnterprise Messaging Suite
Enterprise messaging platform from Celcom Africa unifies SMS, WhatsApp, USSD, and email in one CPaaS suite - with dedicated SLAs, account management, and governance for large organisations.
Enterprise messaging platform unifying SMS, WhatsApp, USSD, and email - dedicated SLAs and compliance for African organisations.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Why businesses choose Celcom Africa's Enterprise Messaging
One African messaging stack - routes, compliance, and delivery tools that work together.
Omnichannel CPaaS
SMS, WhatsApp, USSD, and email through one API and one contract.
Dedicated account manager
Named contact for onboarding, escalation, and strategic planning.
Enterprise SLA
Committed uptime, delivery rate, and support response time guarantees.
Volume pricing
Negotiated rates for high-volume senders with predictable cost forecasting.
Messaging governance
Role-based access, approval workflows, and audit trails for regulated industries.
Multi-country deployment
Single integration covering 50+ African markets with per-country compliance.
Enterprise-grade messaging governance
Audit trails, approval workflows, and compliance documentation support CBK, CBN, POPIA, and other frameworks across the markets you operate in.
- Audit-ready messaging logs
- Solutions-engineer onboarding
- Ongoing routing and volume oversight
How Enterprise Messaging works
- 1
Discovery call
Our enterprise team maps your messaging requirements, volumes, and markets.
- 2
Custom proposal
Receive tailored pricing, SLA terms, and integration architecture.
- 3
Onboarding
Dedicated onboarding with sender ID registration, compliance review, and API setup.
- 4
Integration
Connect your core systems via API with support from our solutions engineers.
- 5
Ongoing management
Your account manager monitors performance, routing health, and volume growth.
Common use cases
From Nairobi fintechs to Lagos retailers - teams across Africa run customer-critical messaging on Celcom every day.
- Pan-African bank transaction and OTP messaging
- Government citizen notification at national scale
- Multinational logistics tracking across borders
- Healthcare system patient engagement programmes
- Insurance policy lifecycle notifications
Frequently asked questions
What makes enterprise different from standard accounts?
Enterprise accounts include dedicated account management, custom SLAs, volume pricing, messaging governance tools, and priority support.
Can one contract cover multiple African countries?
Yes. Enterprise agreements cover all Celcom markets under a single contract and integration.
Do you support on-premise or VPC deployment?
Contact our enterprise team to discuss deployment options for your security requirements.
How are enterprise SLAs structured?
SLAs cover uptime, delivery rates, and support response times - tailored to your transaction volumes and criticality.
Can we get a proof of concept before committing?
Yes. We offer pilot programmes with sandbox environments and limited production volumes for evaluation.
Talk to our enterprise team
Get a tailored proposal for your messaging requirements.
Custom volume pricing with committed tiers - contact our enterprise team. REST API, webhooks, and ready-made plugins connect Celcom to your existing systems.