SMS Solutions for NGOs & Non-ProfitsSMS for NGOs
Beneficiary outreach, field alerts and campaign messaging that works in low-connectivity communities.
Beneficiary outreach, field alerts and campaign messaging that works in low-connectivity communities.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Use cases
How NGOs use business messaging
Messaging workflows this sector actually runs - then the Celcom product that delivers each one.
Beneficiary outreach
Programme notices and appointment reminders.
Bulk SMS for beneficiary outreachField alerts
Staff and volunteer operational messages.
Transactional SMS for field teamsCampaigns
Fundraising and awareness broadcasts with consent.
Campaign SMS for NGOsUSSD surveys
Collect responses without smartphone apps.
USSD for surveys and self-service
Communication workflow
Outreach communication workflow
- 1Enrol beneficiary
- 2Programme notice
- 3Reminder
- 4Field update
- 5Report
Products
Celcom solutions for NGOs
Integration
Connect your MIS to Celcom
Beneficiary registries and field tools trigger SMS or USSD without a separate blast tool for every programme.
- NGO MIS / registry
- Celcom API
- SMS / USSD
- Beneficiary
Why Celcom
Why Celcom for NGOs
- Reach communities on feature phones
- USSD for surveys and self-service
- API into programme MIS
- Multi-country African coverage
- Delivery reporting for donors and audits
African markets
Programmes across African markets
Operate in Kenya, Uganda, Ethiopia, Rwanda and other markets from one account.
Built for NGO coordination and donor data requirements
NGO messaging must respect NGO Coordination Board requirements, donor data protection standards, and beneficiary privacy. Celcom Africa supports consent-based outreach, secure beneficiary contact management, and data handling aligned with donor agency requirements and regional data protection laws governing humanitarian programme data.
- Survey and data collection
- Low-cost NGO pricing
- Rural coverage
Frequently asked questions
Can we message beneficiaries without smartphones?
SMS and USSD work on feature phones, which is why field programmes still rely on them.
Can surveys run on USSD?
Yes. Short codes collect responses without an app or data plan.
Can this connect to our MIS?
The SMS API triggers notices from beneficiary registries and field tools.
Talk to our NGO team
Discuss your programme communication needs.