SMS Solutions for HealthcareSMS for Healthcare
Hospitals, clinics and health programmes need patient communication that arrives even when apps and data do not - appointments, results, medication and public-health outreach.
Hospitals, clinics and health programmes need patient communication that arrives even when apps and data do not - appointments, results, medication and public-health outreach.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Use cases
How healthcare teams use business messaging
Messaging workflows this sector actually runs - then the Celcom product that delivers each one.
Appointment booking
Confirm slots as soon as they are reserved in the clinic system.
Transactional SMS for appointment confirmationReminders
Cut no-shows with reminders patients can confirm or reschedule.
Appointment reminder SMSResults ready
Notify patients when labs or imaging are available to collect or view.
Lab-result notification SMSFollow-up and medication
Chronic-care and refill reminders on a schedule.
WhatsApp follow-up for patient careOutreach campaigns
Vaccination, screening and public-health broadcasts with consent.
Health campaign SMSClinic systems
HIS and scheduling tools triggering Celcom events.
Healthcare messaging API
Communication workflow
Patient communication workflow
- 1Appointment booked
- 2Appointment reminder
- 3Patient check-in
- 4Result available
- 5Follow-up reminder
Products
Celcom solutions for patient communication
Integration
Connect your clinic system to Celcom
Scheduling, LIS and pharmacy events become patient SMS or WhatsApp with minimal PHI in the message body and access controls for staff.
- Hospital / clinic system
- Celcom API
- SMS / WhatsApp / USSD
- Patient
Why Celcom
Why Celcom for healthcare
- Automated appointment reminders that reduce no-shows
- Result and medication notifications patients actually receive
- Two-way confirmations and WhatsApp follow-up
- API integration with HIS and clinic software
- Privacy-minded templates and staff access controls
- Coverage for urban clinics and rural outreach programmes
Resources
Related resources
Built for health data privacy requirements
Patient communication must respect health information standards and data protection laws in every market. Celcom Africa supports minimal PHI in message content, role-based access for clinic staff, and data handling aligned with Ministry of Health guidelines and regional patient privacy laws including Kenya's DPA 2019, Nigeria's NDPR, and South Africa's POPIA.
- Healthcare messaging API
- Patient data privacy
- Health campaign broadcasts
Frequently asked questions
Can appointment reminders be automated?
Yes. Connect your scheduling system so reminders go out 24–48 hours before appointments, with optional YES/CANCEL replies.
Can patient notifications be triggered from our system?
REST API and webhooks fire confirmations, results-ready and medication reminders from HIS, LIS or pharmacy software.
Is patient data protected?
Keep PHI out of the message body where possible. Transit is encrypted and staff access can be role-based, aligned with regional health and privacy rules.
Do reminders work without a smartphone?
SMS reaches feature phones, which is why clinics still use it for no-show reduction alongside WhatsApp for richer follow-up.
Talk to our healthcare team
Get a demo tailored to your patient engagement workflows.