SMS Solutions for Logistics & DeliverySMS for Logistics
Keep customers, drivers and operations teams connected at every stage of the delivery journey - from order confirmation to failed-delivery recovery.
Keep customers, drivers and operations teams connected at every stage of the delivery journey - from order confirmation to failed-delivery recovery.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Use cases
Where messaging fits in logistics
Messaging workflows this sector actually runs - then the Celcom product that delivers each one.
Order confirmation
Customers receive confirmation immediately after placing an order.
Transactional SMS for order confirmationPickup notification
Notify customers when a package is ready for pickup.
Pickup and status SMSDriver communication
Operational messages to drivers and field teams.
SMS API for driver and dispatch alertsOut-for-delivery alerts
Tell customers when their delivery is on the way.
Out-for-delivery SMS updatesDelivery confirmation
Confirm successful delivery on the customer's phone.
WhatsApp updates for delivery confirmationFailed delivery
Notify customers and provide the next action when a drop fails.
Failed-delivery notifications
Communication workflow
Delivery communication workflow
- 1Order placed
- 2Order confirmed
- 3Pickup scheduled
- 4Driver assigned
- 5Out for delivery
- 6Delivered
Integration
Connect your logistics system to Celcom
Scan events, driver assignment and POD in your TMS or ERP become customer-facing SMS and WhatsApp without a manual broadcast.
- Logistics / ERP system
- Celcom API
- SMS / WhatsApp
- Customer
Why Celcom
Why Celcom for logistics
- Automated delivery notifications from scan events
- Customer updates that work on feature phones
- Driver and field-team operational messaging
- API integration with TMS, ERP and courier platforms
- High-volume messaging across African networks
- Delivery status monitoring with callbacks
Built for transport and data protection requirements
Logistics messaging involves customer location and delivery data subject to transport authority guidelines and privacy laws. Celcom Africa supports secure data handling for delivery information, audit-ready delivery logs, and messaging practices aligned with regional data protection frameworks governing customer location and contact data.
- Driver dispatch SMS
- Logistics SMS API
- Real-time tracking links
Frequently asked questions
Can delivery notifications be automated?
Yes. Webhooks from your logistics platform trigger confirmation, pickup, out-for-delivery and POD messages as scan events happen.
Can customers receive pickup and delivery updates?
Transactional SMS and WhatsApp cover pickup-ready, driver-assigned, out-for-delivery, delivered and failed-delivery states.
Can Celcom integrate with our logistics platform?
The SMS API and developer docs support TMS, ERP and courier stacks. USSD can also expose tracking or driver self-service.
Do updates work if the customer has no smartphone?
SMS reaches feature phones on African networks, which is why last-mile teams still rely on it alongside WhatsApp.
Improve your delivery experience
Integrate SMS notifications with your logistics platform.