SMS Solutions for Hotels & HospitalitySMS for Hospitality
Guest communication that confirms bookings, reduces no-shows and keeps offers timely - on SMS and WhatsApp.
Guest communication that confirms bookings, reduces no-shows and keeps offers timely - on SMS and WhatsApp.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Use cases
How hospitality teams use business messaging
Messaging workflows this sector actually runs - then the Celcom product that delivers each one.
Booking confirmation
Instant confirmation after a reservation is made.
Booking confirmation SMSPre-arrival
Check-in instructions and itinerary reminders.
WhatsApp for guest arrival updatesOffers
Consended stays, dining and spa campaigns.
Promotional SMS for guest offersOperational alerts
Late checkout, delays and service notices.
Service-notification SMSReviews and loyalty
Post-stay follow-up on the guest's channel.
WhatsApp for post-stay engagement
Communication workflow
Guest communication workflow
- 1Enquiry
- 2Booking
- 3Confirmation
- 4Pre-arrival
- 5Stay
- 6Post-stay
Products
Celcom solutions for hospitality
Integration
Connect your property system to Celcom
PMS and booking-engine events become guest SMS or WhatsApp without a separate marketing blast for transactional stays.
- PMS / booking engine
- Celcom API
- SMS / WhatsApp
- Guest
Why Celcom
Why Celcom for hospitality
- Booking and pre-arrival messages guests actually open
- WhatsApp for richer guest conversations
- Consended promotional campaigns
- API into PMS and booking engines
- Coverage for travellers across African markets
African markets
Guests across African destinations
Message travellers in Kenya, South Africa, Morocco, Egypt and other markets.
Built for tourism boards and guest data privacy
Hospitality messaging must respect tourism regulatory guidelines and guest data privacy. Celcom Africa supports consent-based promotional messaging, secure guest contact handling, and data practices aligned with tourism board requirements and regional consumer protection and privacy laws across African hospitality markets.
- Checkout reminders
- PMS integration
- Group booking coordination
Frequently asked questions
Can booking confirmations be automated?
Yes. PMS or booking-engine events trigger confirmation and pre-arrival SMS or WhatsApp.
Can we send offers without mixing them with booking traffic?
Keep transactional stay messages on priority routes and run consented campaigns separately on promotional SMS.
Does WhatsApp work for guest support?
WhatsApp Business API handles pre-arrival questions, upsells and post-stay follow-up alongside SMS.
Elevate your guest communication
Talk to our hospitality team about PMS integration.