SMS for Hotels - Guest Communication & RevenueSMS for Hotels
SMS for hotels streamlines guest SMS notifications - booking confirmations, check-in reminders, spa offers, and checkout alerts - improving guest experience and ancillary revenue.
SMS for hotels - booking confirmations, check-in reminders, and guest offers that lift ancillary revenue.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Why hotels & hospitality teams choose Celcom Africa
One African messaging stack - routes, compliance, and delivery tools that work together.
Booking confirmation SMS
Instant reservation confirmation with dates, room type, and reference number.
Pre-arrival reminders
Check-in instructions, directions, and special requests confirmation.
In-stay promotions
Spa, restaurant, and activity offers during the guest's stay.
Checkout reminders
Departure time reminders and express checkout options.
PMS integration
Connect to property management systems for automated guest messaging.
Group booking coordination
Bulk notifications for conferences, weddings, and group events.
Built for tourism boards and guest data privacy
Hospitality messaging must respect tourism regulatory guidelines and guest data privacy. Celcom Africa supports consent-based promotional messaging, secure guest contact handling, and data practices aligned with tourism board requirements and regional consumer protection and privacy laws across African hospitality markets.
- Checkout reminders
- PMS integration
- Group booking coordination
How hotels & hospitality uses SMS
- 1
Connect your system
Integrate via API or upload contacts from your hospitality management platform.
- 2
Define message triggers
Set rules for appointments, payments, alerts, or campaign schedules.
- 3
Configure templates
Create approved message templates with dynamic fields for your use case.
- 4
Automate delivery
Messages fire automatically in real time or on a scheduled batch.
- 5
Monitor and report
Track delivery, responses, and export logs for compliance and reporting.
Messaging use cases
From Nairobi fintechs to Lagos retailers - teams across Africa run customer-critical messaging on Celcom every day.
- Booking confirmation and modification alerts
- Pre-arrival check-in instructions
- In-stay spa, dining, and activity promotions
- Checkout and express departure reminders
- Post-stay review and loyalty programme invitations
- Group event and conference updates
Frequently asked questions
Can SMS integrate with our PMS?
Yes. REST API connects to most property management systems for automated booking and guest lifecycle messaging.
Can we send promotional offers during a guest's stay?
Yes. Trigger spa, restaurant, and activity offers based on check-in dates and guest preferences.
How do booking confirmation SMS work?
When a reservation is made, an SMS with dates, room details, and confirmation number sends automatically via API or PMS integration.
Do you support resort and safari lodges?
Yes. SMS works wherever mobile coverage exists - ideal for properties in remote tourism destinations.
Can we personalise messages with guest names?
Yes. Mail-merge personalisation inserts guest names, room numbers, and booking details into every message.
Elevate your guest communication
Talk to our hospitality team about PMS integration.
REST API, webhooks, and ready-made plugins connect Celcom to your existing systems.