SMS Solutions for InsuranceSMS for Insurance
Policy, claims and renewal communication that policyholders receive even without the insurer's app.
Policy, claims and renewal communication that policyholders receive even without the insurer's app.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Use cases
How insurers use business messaging
Messaging workflows this sector actually runs - then the Celcom product that delivers each one.
Policy notices
Issue, endorsement and renewal reminders.
Transactional SMS for policy noticesClaims updates
FNOL acknowledgements and status changes.
Claims-status SMSAuthentication
Portal and claims OTP.
OTP SMS for policyholder loginRenewal campaigns
Consented renewal and cross-sell.
Promotional SMS for renewalsConversational claims
Document requests on WhatsApp.
WhatsApp for claims conversations
Communication workflow
Policyholder communication workflow
- 1Quote
- 2OTP / KYC
- 3Policy issued
- 4Premium reminder
- 5Claim update
- 6Renewal
Integration
Connect policy admin to Celcom
PAS and claims platforms trigger SMS or WhatsApp as policies, premiums and claims change.
- Policy admin / claims
- Celcom API
- SMS / WhatsApp
- Policyholder
Why Celcom
Why Celcom for insurance
- Automated policy and claims notifications
- OTP for portals and high-risk actions
- WhatsApp for document-heavy claims
- Trusted sender IDs
- Multi-country African coverage
African markets
Policyholders across Africa
Cover Kenya, South Africa, Nigeria and other markets from one integration.
Built for IRA, NAICOM & insurance regulators
Insurance messaging must meet regulatory expectations for customer notification and data protection. Celcom Africa supports audit-ready delivery logs, secure policyholder data handling, and messaging practices aligned with Insurance Regulatory Authority (Kenya), NAICOM (Nigeria), and equivalent insurance regulatory frameworks across African markets.
- Policy welcome messages
- Renewal campaigns
- Broker client messaging
Frequently asked questions
Can renewal and premium reminders be automated?
Yes. Policy-admin events trigger transactional SMS before due dates.
Can claims statuses go out by SMS?
FNOL, assessment and settlement events can notify the policyholder automatically.
Do you support OTP for customer portals?
OTP SMS covers login and step-up verification for claims or payouts.
Talk to our insurance team
Get a demo for your policy lifecycle messaging.