SMS Solutions for Travel & ToursSMS for Travel
Booking, itinerary and disruption alerts travellers can read on the road - plus WhatsApp for itinerary changes.
Booking, itinerary and disruption alerts travellers can read on the road - plus WhatsApp for itinerary changes.
Trusted across African enterprises
Trusted by Aar, Bidco, Creditinfo, Devki, Dhl, Kengen, Kimisitu, Muthokinju, Pathcare, Premier Hosp, Royal Milk, Safeboda, U&I Microfinance, Unaitas, Unicef, Username, Usernamesacco, Yego
Use cases
How travel teams use business messaging
Messaging workflows this sector actually runs - then the Celcom product that delivers each one.
Booking confirmation
Tickets and tour holds the moment they are paid.
Booking confirmation SMSItinerary updates
Gate, pickup and delay notices.
Itinerary-alert SMSOffers
Last-minute and loyalty campaigns.
Promotional SMS for travel offersTrip chat
Concierge and disruption handling on WhatsApp.
WhatsApp for traveller support
Communication workflow
Traveller communication workflow
- 1Search
- 2Book
- 3Confirm
- 4Pre-trip
- 5In-trip alert
- 6Post-trip
Integration
Connect your booking engine to Celcom
GDS, DMC and booking-engine events become SMS or WhatsApp before the traveller opens email.
- Booking engine / GDS
- Celcom API
- SMS / WhatsApp
- Traveller
Why Celcom
Why Celcom for travel
- Booking and disruption alerts on SMS
- WhatsApp for in-trip support
- Consended offer campaigns
- API into booking engines
- Coverage across African travel corridors
African markets
Travellers across African routes
Message guests in Kenya, South Africa, Egypt, Morocco and other markets.
Built for tourism regulatory boards
Travel messaging must respect tourism regulatory board guidelines and consumer protection requirements for tour operators. Celcom Africa supports booking confirmation standards, traveller data privacy, and messaging practices aligned with tourism authority requirements and regional consumer protection laws.
- Travel safety alerts
- Group tour coordination
- Post-trip follow-up
Frequently asked questions
Can itinerary changes go out automatically?
Booking-engine or ops events trigger SMS as soon as a pickup, gate or delay is known.
Can we use WhatsApp for trip support?
WhatsApp Business API handles concierge and disruption conversations alongside SMS alerts.
Do alerts work without roaming data?
SMS is delivered over GSM, which is why operators still use it for time-critical travel notices.
Enhance your traveller experience
Automate booking confirmations and itinerary updates.